Strategic Operations | Customer Success | Fractional Chief of Staff
Plot Twist:
Growing your business doesn't require: - living in an endless loop of whack-a-mole - being stuck between "I can't afford a COO" and "an assistant won't cut it" - feeling like you're failing at the things you're best at
I build operations that scale, teams that align, systems that flow
In other words, I remove what slows you down to create the competitive advantage that speeds you up.
I partner with founders and CEOs to build the operational backbone that scales without breaking: surfacing insights (not noise), designing customer success systems that prevent churn, and aligning teams so progress happens without constant oversight.
Recent results: 40% faster delivery, 30%+ account revenue growth, and leaders getting 50% of their time back to focus on what they do best while the business does what it's intended to do.
Hi. I'm Kelly.
I know what it’s like to be stuck in survival mode—working harder and harder but not getting real traction. I learned how to break out of it by focusing on what matters most (radical prioritization!), building the right systems, and letting go of the noise.
That’s what I help founders do too: shift from survival mode to scalable mode.
Truth bomb:
Growth doesn’t stall because you’re not “hands-on enough.” It stalls because survival-mode habits keep you in the weeds.
Here’s what usually gets in the way:
- Trust: It feels safer to do it yourself than find someone who truly understands your business
- Evolution: Passing the "do it all yourself" stage sits you squarely in the terrifying unknown of “what’s next?”
- Strategy: It's uncomfortable to plan for such a wildly unpredictable future; reacting to a present task or crisis postpones facing that
- Vulnerability: Letting go might expose the duct tape that’s been holding it all together.
My job? To help you break that cycle—so your business gets stronger when you step back, not weaker.
How we can work together
Think of me as your fractional “Chief of Stuff.” I step in where an assistant isn’t enough and a COO is too much.
Here’s how I help:
Strategic Operations
- Build frameworks that cut decision fatigue in half
- Align teams so progress happens without micromanaging
- Direct special projects (marketing campaigns, tech stack rollouts, process design)
Result: You get time back to focus on vision, not just operations.
Customer Success
- Create client happiness systems that prevent churn before it happens
- Build account health checks that flag issues early
- Train teams for strategic client conversations
Result: Customer relationships that drive growth instead of draining energy.
Culture That Runs Without You
- Decision-making frameworks that empower instead of bottleneck
- Communication systems that create clarity without surveillance
- Team dynamics that self-correct instead of escalate
Result: A business that thrives when you step back—not one that falls apart.
Curious if we'd be a fit?
I’ve put together a one-pager that outlines what working together could look like — scenarios, options, and where I usually plug in. Want me to send it your way?
👉 If it resonates, we can hop on a quick call to explore. If not, you’ll at least walk away with some ideas for how to make growth smoother.
Survival to Surthrival
Want to jump straight to talking about how operations become your advantage?
